Road Bear RV = SWISS-GERMAN QUALITY
In 1980 we built our first Van Camper in Canada and now:
* 25+ years later
* with 5 stations in the United States of America
* the newest motorhome fleet in the industry
* #1 Coachmen Class C motorhome dealer in 2004, 2005, 2006, 2007 & 2008
* #1 Class C dealer in California in 2007 by Statistical Survey’s Inc.
* #190th of the Top 500 fastest growing businesses in the USA in 2007
* all Class A, Class C and B+ motorhomes with slide-out
* specialty vehicles and campers out of our own manufacturing
* one-way rentals nationwide
* multilingual staff
* 7 day / 24 hour toll free emergency assistance
* we are still a family owned business that takes pride in Swiss-German quality and service
* Our customers are #1!
Newest 425+ unit fleet in the industry!
All vehicle categories are guaranteed 2008-2010 models (1st registration 2008-2009).
Road Bear Rental Terms for travel between 01-Nov-2009 and 31-Oct-2010
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Road Bear InsuranceVIP-Insurance
Included in the daily rate are:
* Public liability insurance to cover accidents in the event that the renter is at fault. The policy protects the company for US$ 1,000,000 and the renter to statutory limits.
* A US$ 1000.00 deductible for accidental damage: "accident damage" includes but is not limited to: (i) motor vehicle accident; (ii) vehicle theft; (iii) vandalism; (iv) fire; (v) windshield & glass damage, etc.
* If renter's motor home vacation is interrupted by an automotive mechanical breakdown for more than 12 working hours after reporting such to ROAD BEAR RV, the renter will be reimbursed for the greater of: i) the gross daily rate or: ii) expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to US$ 50.00 per day per motor home to a maximum of US$ 1500.00 per tour. Receipts for all incurred expenses must be presented for refund. Radio, TV/VCR/DVD, generator, air condition, fridge, cruise control, awning, slide-out & automatic entry step malfunction, etc. are not considered to be mechanical breakdowns.
* Negligent Damage
US$ 3000.00 responsibility for negligent damage: "negligent damage" refers to accidents caused as a result of driver's negligence and includes but is not limited to ; (i) accidents occurring off road; (ii) accidents occurring while backing up; (iii) damage above windshield caused by striking overhead objects, undercarriage damage (including tires and wheels); all damages caused by misuse of slide-out and awnings; (iv) damage caused by freezing of the vehicles systems (when temperatures are below freezing, it is not permitted to fill the water tanks)
The following losses are not covered if damage is caused by:
* Deliberate or willful damage caused by renter of guests
* Personal contents are not covered
* Failure to maintain all fluid levels
* Driving under the influence of alcohol or drugs
* Traveling in restricted areas
* Carrying more passengers than having seat belts available
* Failure to use specified fuel
* Operation by anyone under 21 years of age
Additional liability coverage can be purchased as described below:
SLI SLI provides the customer with an increased limit of liability protection up to one million dollars
Please take note:
In case of a claim, Road Bear RV will not act as an adjuster for any third party insurances purchased by
the renter (such as $ 0.00 deductible insurance, etc.).
Insurance conditions*
Public Liability Insurance (included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. They policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage).
SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims.
Coverage includes but is not limited to:
* Accidental damages to the vehicle (renter's or 3rd party's fault).
* Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver.
* Windshield & glass damage
* Vehicle theft and fire (personal property and items in the vehicle are always excluded)
* Vandalism
The renter's responsibility for negligence and/or non-covered damages e.g. roof damages and roof accessories (all damages above the windshield) is unlimited, up to the vehicle value.
Security Deposit
US$ 1000.00 (authorized on major credit card)
Non-Covered Damages
Customer has full financial and legal responsibility in case of:
* Renters negligence
* Breach or violation of the rental contract
* Accidents outside of public roadways or while backing-up
* Damages to the interior of the vehicle
* Damages to tires, rims, axles and chassis
* Damages to the awning and "slide-out" room
* Damages to the roof or roof accessories (above windshield)
* Damages caused by freezing or overheating of systems
* Deliberate and willful damage caused by the renter of his guests
* Damages caused to the vehicle by abuse or mis-usage for illegal activities.
* Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels etc.
* Damages caused during travel in restricted areas.
* Damages or accidents caused by overloading the vehicle or exceeding the legal towing capacity
* Damages or injuries caused by exceeding the legal passenger carrying capacity. No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas e.g. Mexico
VIP-Vacation Interruption Protection
Should the renter's motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to Road Bear RV, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$ 25.00 per person per night and car rental up to US$ 50.00 per day per motorhome with a combined maximum of US$ 1500.00 per tour.
Defects and repairs on radio, cassette player, TV,VCR, DVD, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and excluded from VIP reimbursement. Refund of expenses only possible against proper receipts.
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